The next phase of AI adoption could change the future of supply chains

AI transforms retail supply chains through resilience, efficiency and automation. [...]

Why the best AI strategies combine prediction and reasoning

The companies that learn to combine predictive and generative AI—rather than treating them as one technology—will outperform those still chasing full automation. [...]

Gautam Korlam, Principal Engineer at Sonar – Interview Series

Gautam Korlam, Principal Engineer at Sonar, is a veteran software engineer and technology leader whose career has focused on developer infrastructure, code quality, automation, and AI-assisted softwar [...]

Why Upwork’s CEO insists the AI jobs apocalypse isn’t happening

Hayden Brown has a front-row seat to how AI is reshaping work. Her data shows booming demand for AI skills, but also companies discovering that automation can’t replace humans so easily. [...]

How AI is transforming the role of test engineers

From test engineer to quality orchestrator: human oversight in AI-enabled test automation [...]

The true cost of AI customer service is customer loyalty

AI can lower customer service costs, but businesses risk losing loyalty when automation replaces the human connection that builds lasting relationships. [...]

Slack wants to drag AI coding out of the terminal and into the group chat

Slack wants to drag AI coding out of the terminal and into the group chat.The Salesforce-owned messaging platform today announced Slack Code, a new product that embeds AI coding agents — including A [...]

Redefining Authority in the C-Suite: What Fostering a Relationship with AI Actually Requires

I have spent 25 years on the buyer's side of security operations, and I have never once lost sleep over a firewall rule. However, I have lost sleep over AI. Traditional automation, no matter how [...]

Agent Washing: Why Some Restaurant Operators Are Wary of Overhyped AI

For those in the restaurant industry, it seems like AI rollouts have hit a rocky road. In the Spring, Starbucks switched off a computer-vision system for counting inventory before it was a year old. I [...]