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Netomi raises $110 million as Accenture and Adobe bet on AI for customer service
Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]
Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed
Serval is making Catalyst, its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to decide what should [...]
Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M
One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]
While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months
While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]
AI inference costs dropped up to 10x on Nvidia's Blackwell — but hardware is only half the equation
Lowering the cost of inference is typically a combination of hardware and software. A new analysis released Thursday by Nvidia details how four leading inference providers are reporting 4x to 10x redu [...]