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Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]
Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent
The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator [...]
Visa just launched a protocol to secure the AI shopping boom — here’s what it means for merchants
Visa is introducing a new security framework designed to solve one of the thorniest problems emerging in artificial intelligence-powered commerce: how retailers can tell the difference between legitim [...]
OpenAI launches GPT-5.6-Cyber with reduced refusals, 95% completion on advanced cybersecurity tasks
Earlier today, OpenAI launched GPT-5.6-Cyber, a specialized model designed to perform advanced vulnerability research and exploit development for approved defenders — including categories of work th [...]
Three AI coding agents leaked secrets through a single prompt injection. One vendor's system card predicted it
A security researcher, working with colleagues at Johns Hopkins University, opened a GitHub pull request, typed a malicious instruction into the PR title, and watched Anthropic’s Claude Code Securit [...]
Meta returns to open source AI with Omnilingual ASR models that can transcribe 1,600+ languages natively
Meta has just released a new multilingual automatic speech recognition (ASR) system supporting 1,600+ languages — dwarfing OpenAI’s open source Whisper model, which supports just 99. Is architectu [...]