Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The model powers Intercom's existing Fin AI agent, which already handles over one million customer conversations weekly.According to benchmarks shared with VentureBeat, Fin Apex 1.0 achieves a 73.1% resolution rate—the percentage of customer issues fully resolved without human intervention—compared to 71.1% for both GPT-5.4 and Claude Opus 4.5, and 69.6% for Claude Sonnet 4.6. That roughly 2 percentage point marg [...]
The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator [...]
Anthropic on Tuesday released Claude Sonnet 4.6, a model that amounts to a seismic repricing event for the AI industry. It delivers near-flagship intelligence at mid-tier cost, and it lands squarely i [...]
Anthropic released Claude Haiku 4.5 on Wednesday, a smaller and significantly cheaper artificial intelligence model that matches the coding capabilities of systems that were considered cutting-edge ju [...]
When Anthropic quietly released Claude Design in April as a "research preview," it generated the kind of instant traction most product teams dream about: more than one million users in its f [...]
The whale has resurfaced. DeepSeek, the Chinese AI startup offshoot of High-Flyer Capital Management quantitative analysis firm, became a near-overnight sensation globally in January 2025 with the rel [...]
The AI updates aren't slowing down. Literally two days after OpenAI launched a new underlying AI model for ChatGPT called GPT-5.3 Instant, the company has unveiled another, even more massive upgr [...]
Anthropic on Monday launched the most ambitious consumer AI agent to date, giving its Claude chatbot the ability to directly control a user's Mac — clicking buttons, opening applications, typin [...]
The artificial intelligence coding revolution comes with a catch: it's expensive.Claude Code, Anthropic's terminal-based AI agent that can write, debug, and deploy code autonomously, has cap [...]
Between May 6 and 7, four security research teams published findings about Anthropic’s Claude that most outlets covered as three separate stories. One involved a water utility in Mexico, another tar [...]