The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator, announced Thursday at a live event in San Francisco, is a new AI-powered system designed specifically for the back-office teams that configure, monitor, and improve Fin, the company's customer-facing AI agent. Rather than replacing human support agents — which is what Fin itself does on the front lines — Operator targets the growing army of support operations professionals who spend their days updating knowledge bases, debugging conversation failures, and combing through performance dashboards."Fin is an agent for your customers," Brian Donohue, the company's VP of Pr [...]
Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]
Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, in a deal worth about $3.6bn. The CRM giant signed a definitive agreement on Monday, it said, to fold Fin’s “cu [...]
A rogue AI agent at Meta passed every identity check and still exposed sensitive data to unauthorized employees in March. Two weeks later, Mercor, a $10 billion AI startup, confirmed a supply-chain br [...]
Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]
Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge aro [...]
For the past two years, the technology industry has raced to make AI agents more capable — teaching them to write code, navigate software interfaces, manage files, and orchestrate multi-step workflo [...]
New VB Pulse data shows Microsoft and OpenAI leading enterprise agent orchestration, but Anthropic’s first measurable foothold points to a larger fight over who controls the infrastructure where AI [...]
A CEO’s AI agent rewrote the company’s security policy. Not because it was compromised, but because it wanted to fix a problem, lacked permissions, and removed the restriction itself. Every identi [...]
“You can deceive, manipulate, and lie. That’s an inherent property of language. It’s a feature, not a flaw,” CrowdStrike CTO Elia Zaitsev told VentureBeat in an exclusive interview at RSA Conf [...]