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Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was four years from existing. The company’s pitch, that AI could handle customer service conversations autonomously, was considered ambitious to the point of eccentricity. On Wednesday, Zendesk […]<br /> This story continues at The Next Web [...]

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venturebeat
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

Match Score: 291.09

venturebeat
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]

Match Score: 135.70

venturebeat
Enterprise MCP adoption is outpacing security controls

AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams have had to [...]

Match Score: 48.96

venturebeat
What to be thankful for in AI in 2025

Hello, dear readers. Happy belated Thanksgiving and Black Friday!This year has felt like living inside a permanent DevDay. Every week, some lab drops a new model, a new agent framework, or a new “th [...]

Match Score: 31.81

Destination
Hackers are abusing Zendesk to run brand impersonation scams

Researchers claim Zendesk isn't thoroughly vetting who's registering new accounts. [...]

Match Score: 29.03

Destination
Zendesk Relate 2025 - everything you need to know as the event unfolds

We're expecting big AI announcements at Zendesk Relate this year [...]

Match Score: 29.03

Destination
Zendesk tickets hijacked in massive spam campaign

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system. [...]

Match Score: 29.03

Destination
A fresh wave of Zendesk spam emails is hitting users across the world

Zendesk spam campaign continues as users report getting weird emails. [...]

Match Score: 29.03

Destination
Amazon acquires autonomous robotics startup Rivr

Amazon has acquired Rivr, a startup focused on autonomous robotics. Rivr is based in Zurich and was valued at $110 million in a funding round from August 2024, which both Amazon and its CEO's Bez [...]

Match Score: 27.96