Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]

Engadget Podcast: iPhone 16e review and Amazon's AI-powered Alexa+

The keyword for the iPhone 16e seems to be "compromise." In this episode, Devindra chats with Cherlynn about her iPhone 16e review and try to figure out who this phone is actually for. Also, [...]

Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was [...]

How to use Apple Invites to plan your next event

Apple's Invites app is a simple way to throw together an event invitation directly from your iPhone or web browser. The app is free to download from the App Store, and technically you don't [...]

Enterprise MCP adoption is outpacing security controls

AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams have had to [...]

Apple will unveil iPhone 17 and more at the 'Awe Dropping' event today: Here's everything we know

The day has finally arrived: Today at 1PM ET, Apple is all but certain to unveil the iPhone 17 line. This year is shaping up to be a departure from recent September product rollouts, with the strong p [...]

Apple is expected to unveil iPhone 17 and more at the 'Awe Dropping' event on Tuesday: Here's everything we know

It's now just a few hours away: At 1PM ET on Tuesday, Apple is all but certain to unveil the iPhone 17 line. This year's theme of "Awe dropping," which was featured in Apple's [...]

Summer Game Fest 2025 schedule, announcements, new games and everything else to expect

As if early June wasn't already going to be a wild enough time in the gaming world with the arrival of the Nintendo Switch 2, that's also when a whole host of showcases takes place as part o [...]