Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support presents a distinct challenge. "Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have to be confident that it’s going to do the right thing for the customer and by the customer. Every step forward in AI should make service more dependable for both customers and human agents." Zendesk, recently named a Leader in the 2025 Gartner Magic Quadrant for the CRM Customer Engagement Center, started implementing AI agents about a year and a half ago. Since then, they've seen that AI ag [...]
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Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
OpenAI launches GPT-5.4 with native computer use mode, financial plugins for Microsoft Excel, Google Sheets
The AI updates aren't slowing down. Literally two days after OpenAI launched a new underlying AI model for ChatGPT called GPT-5.3 Instant, the company has unveiled another, even more massive upgr [...]
OpenAI is ending API access to fan-favorite GPT-4o model in February 2026
OpenAI has sent out emails notifying API customers that its chatgpt-4o-latest model will be retired from the developer platform in mid-February 2026,. Access to the model is scheduled to end on Februa [...]
Upwork study shows AI agents excel with human partners but fail independently
Artificial intelligence agents powered by the world's most advanced language models routinely fail to complete even straightforward professional tasks on their own, according to groundbreaking re [...]
Microsoft says ungoverned AI agents could become corporate 'double agents.' Its fix costs $99 a month.
Microsoft today announced the general availability of Agent 365 and Microsoft 365 Enterprise 7, two products designed to bring security and governance to the rapidly growing population of AI agents op [...]
Nvidia launches enterprise AI agent platform with Adobe, Salesforce, SAP among 17 adopters at GTC 2026
Jensen Huang walked onto the GTC stage Monday wearing his trademark leather jacket and carrying, as it turned out, the blueprints for a new kind of monopoly.The Nvidia CEO unveiled the Agent Toolkit, [...]