Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]

The Oversight Board says Meta isn't doing enough to fight celeb deepfake scams

Scams using AI deepfakes of celebrities have become an increasingly prominent issue for Meta over the last couple of years. Now, the Oversight Board has weighed in and has seemingly confirmed what oth [...]

Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was [...]

Meta warns users not to fall for romance scammers posing as celebrities or military

Think you might have met someone “attractive, single and successful” on Facebook or Instagram? You might want to think again, Meta says. Ahead of Valentine’s Day, the company is once again warni [...]

X's new parody labels won't fix its impersonation problem

X is further aiming to clamp down on impersonation by rolling out a label for parody accounts to help make them distinct from the real deal. Users will now start seeing the label on posts as well as p [...]

Enterprise MCP adoption is outpacing security controls

AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams have had to [...]

Facebook scammers want you to think Elon Musk can cure diabetes

Elon Musk discovered a simple 30-second “fridge trick” that can reverse diabetes, but the discovery has spooked pharmaceutical companies so much they put a $78 million bounty on his head, forcing [...]

Brand-context AI: The missing requirement for marketing AI

Presented by BlueOceanAI has become a central part of how marketing teams work, but the results often fall short. Models can generate content at scale and summarize information in seconds, yet the out [...]