Destination
Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders

Zendesk CLO Shana Simmons says AI success hinges on a privacy-first culture and governance. Empathy, character, and agency are the traits we’ll need in an AI-first world. [...]

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venturebeat
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

Match Score: 272.29

venturebeat
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]

Match Score: 124.80

venturebeat
Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026

Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk [...]

Match Score: 93.95

thenextweb
Zendesk hires serial enterprise CMO Tifenn Dano Kwan as it bets everything on AI agents

Zendesk has appointed Tifenn Dano Kwan as its new chief marketing officer, bringing in a veteran enterprise SaaS marketer as the company accelerates its pivot toward AI-powered customer service. Dano [...]

Match Score: 53.48

thenextweb
Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was [...]

Match Score: 53.47

venturebeat
‘AI is tearing companies apart’: Writer AI CEO slams Fortune 500 leaders for mismanaging tech

May Habib, co-founder and CEO of Writer AI, delivered one of the bluntest assessments of corporate AI failures at the TED AI conference on Tuesday, revealing that nearly half of Fortune 500 executives [...]

Match Score: 48.32

venturebeat
Enterprise MCP adoption is outpacing security controls

AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams have had to [...]

Match Score: 46.99

venturebeat
Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat

Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge aro [...]

Match Score: 44.63

fastcompany
VR and AI could help children develop empathy and regulate their emotions

We can shape technologies that not only entertain but also nurture empathy, emotional regulation, and deeper connection in the next generation. [...]

Match Score: 27.66