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Uber cuts 10% of customer-service jobs and, for the first time, blames AI

Uber has trimmed its customer-service ranks and pointed at AI. The company cut 10% of jobs in its community operations team on Wednesday. It is part of a wider push to “simplify operations, strengthen in-person collaboration, and continue to embrace AI,” a spokesperson told Bloomberg by email. It is a first for Uber. The company […]<br /> This story continues at The Next Web [...]

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The DOJ sues Uber (again) for allegedly discriminating against people with disabilities

The US Department of Justice sued Uber on Thursday over disability discrimination… again. The lawsuit claims the company and its drivers "routinely refuse to serve individuals with disabilities [...]

Match Score: 117.07

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Uber is shooting for even more upscale clientele with Uber Elite

Uber has launched a new invite-only luxury ride experience called Uber Elite. Aimed at "executives, frequent travelers, and riders looking for a more elevated experience," it sounds like an [...]

Match Score: 102.08

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Uber previews its Dubai air taxi service

Uber is one step closer to going airborne. On Wednesday, the company previewed its air taxi booking service ahead of an expected launch in Dubai later this year. The inaugural Uber Air program will le [...]

Match Score: 93.00

Destination
Uber and WeRide's Abu Dhabi robotaxi service is now fully driverless

After announcing its robotaxi service in Abu Dhabi last year, Uber and WeRide are finally deploying fully autonomous vehicles in in the city, Uber announced. If you request an UberX or Uber Comfort ve [...]

Match Score: 90.35

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Uber ordered to pay $8.5 million to passenger who accused a driver of rape

Uber must pay a passenger who accused one of its drivers of rape $8.5 million, a federal jury in Phoenix has ordered. The jury found Uber liable for its driver’s misconduct, determining that the dri [...]

Match Score: 84.89

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Uber wants to make rides easier for people with service animals

Uber rolled out a new set of features on Monday that could remove some friction for people with service animals. The company now lets handlers automatically notify drivers that they ride with a servic [...]

Match Score: 83.23

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Uber will let marketers target ads based on users' trip and takeout data

Uber will begin offering customer data to marketers through a new insights platform called Uber Intelligence. The data will technically be anonymous, via the use of a platform called LiveRamp. This wi [...]

Match Score: 81.92

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Waymo and Uber's Austin robotaxi expansion begins today

Waymo and Uber's robotaxi service is launching today in Austin, exclusively in the Uber app. The companies announced their plan to expand to Austin and Atlanta in September 2024, and Waymo raised [...]

Match Score: 81.56

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Uber begins testing its Volkswagen ID. Buzz robotaxi fleet in LA

If you live in Los Angeles, you may soon be able to hail a Volkswagen ID. Buzz robotaxi from the Uber app. The companies' previously announced "multi-year strategic partnership" is near [...]

Match Score: 76.94