Halliday Glasses review: Ambitious smart glasses with frustrating flaws

Every now and then, you review a product you can’t get along with in any way, shape or form. Sometimes, it’s about the quality of the hardware, but more often it’s about the philosophy of its ma [...]

Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]

Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

The best live TV streaming services to cut cable in 2025

Around ten years ago, as the price of cable rose to untenable heights, live TV streaming services arrived as the low-cost, contract-free antidote. The services are still blissfully easy to walk away f [...]

While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months

While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]

Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]

Salesforce bets on AI 'agents' to fix what it calls a $7 billion problem in enterprise software

As 50,000 attendees descend on Salesforce's Dreamforce conference this week, the enterprise software giant is making its most aggressive bet yet on artificial intelligence agents, positioning its [...]

Block introduces Managerbot, a proactive Square AI agent and the clearest proof point yet for Jack Dorsey’s AI bet

Block today announced Managerbot, a new AI agent embedded in the Square platform that proactively monitors a seller's business, identifies emerging problems, and proposes actionable solutions — [...]

Agentic AI security breaches are coming: 7 ways to make sure it's not your firm

AI agents – task-specific models designed to operate autonomously or semi-autonomously given instructions — are being widely implemented across enterprises (up to 79% of all surveyed for a PwC rep [...]