The Federal Trade Commission has sent Instacart a civil investigative demand, seeking information about its AI-powered pricing tool, according to Reuters. This comes after a recently published pricing experiment study showed that the online grocery delivery app gave different users different prices for the same items from the same store location at the exact same time. Some of the testers saw prices up to 23 percent higher than what the other testers saw, though the average difference for the same list of items was around 7 percent. Those higher prices could cost customers over $1,000 more in expenses for the year. “The Federal Trade Commission has a longstanding policy of not commenting on any potential or ongoing investigations,” the FTC told Reuters in a statement. “But, like so m [...]
A collaborative report from Consumer Reports, Groundwork Collaborative and More Perfect Union has uncovered pricing experiments within the Instacart app that yielded higher or lower prices for differe [...]
Rebecca Kelly Slaughter, one of the Democratic FTC Commissioners President Trump had fired back in March, said she looks forward to getting back to work. US District Judge Loren AliKhan has just ruled [...]
Today’s LLMs excel at reasoning, but can still struggle with context. This is particularly true in real-time ordering systems like Instacart. Instacart CTO Anirban Kundu calls it the "brownie [...]
The FTC and seven states sued Ticketmaster owner Live Nation on Wednesday. The lawsuit accused the company of knowingly allowing brokers to buy tickets in bulk. Ticketmaster allegedly then let them re [...]