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Talkdesk wants its AI agents to call your customers before they call you
Talkdesk has launched proactive AI agents designed specifically for retail and financial services, moving the company from a platform that handles inbound customer queries to one that initiates outbound engagement autonomously. The new agents sit within Talkdesk’s Customer Experience Automation (CXA) platform and can be configured, tested, and deployed using templatised multi-agent workflows. Th [...]
Dell 16 Plus 2-in-1 review: Technically proficient but lacking soul
In previous years, the Dell 16 Plus 2-in-1 probably would have been called an Inspiron. However, after the company revamped its naming scheme earlier this year, all of its consumer PCs now share its name, with a few extra identifiers that call out size, design and status (aka how fancy it is). While I still think Dell’s choice to ditch the iconic XPS tag is a mistake, streamlining its portfolio [...]
Meta rolls out teen accounts for Facebook and Messenger across the world
Meta is starting to move more teens on Facebook and Messenger into dedicated "teen accounts" that have added parental controls and other protections for younger users. The expansion comes as the company says that "hundreds of millions" of teens are already using the accounts across Instagram, Facebook and Messenger.Meta first brought teen accounts to Instagram a year ago and be [...]