zdnet
A million customer conversations with AI agents yielded this surprising lesson

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach. [...]

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venturebeat
As enterprises confront AI agent sprawl, xpander wants them to own their own control and context layer

Enterprise AI has a new infrastructure problem: companies are accumulating agents faster than they are developing systems to govern them.Gartner estimates that the average global Fortune 500 company w [...]

Match Score: 71.92

venturebeat
Netomi raises $110 million as Accenture and Adobe bet on AI for customer service

Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]

Match Score: 65.68

venturebeat
While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months

While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]

Match Score: 64.97

venturebeat
Microsoft says ungoverned AI agents could become corporate 'double agents.' Its fix costs $99 a month.

Microsoft today announced the general availability of Agent 365 and Microsoft 365 Enterprise 7, two products designed to bring security and governance to the rapidly growing population of AI agents op [...]

Match Score: 62.30

venturebeat
OpenAI unveils Workspace Agents, a successor to custom GPTs for enterprises that can plug directly into Slack, Salesforce and more

OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers.Called "Workspace Agents," [...]

Match Score: 59.93

venturebeat
Resolve AI says the AI coding boom is breaking production systems. It wants to fix that.

Resolve AI, the production-operations startup backed by Greylock and Lightspeed Venture Partners, today announced a sweeping expansion of its platform that introduces always-on background agents, a re [...]

Match Score: 57.48

venturebeat
Orchestration is the new challenge for CX in the age of AI agents

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of t [...]

Match Score: 56.33

venturebeat
Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]

Match Score: 53.70

venturebeat
TrueFoundry's open source AI agent harness TrueForge boasts 30%-75% cheaper task completion than Claude Managed Agents

Another day, another new AI agent harness is released.Only this time, it's one that aims to solve a growing enterprise problem as AI agents proliferate: enabling greater developer control of agen [...]

Match Score: 50.97