zdnet

2025-07-31

CX goes AI-first: NiCE's acquisition of Cognigy signals a major customer service inflection point

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels. [...]

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Destination

2025-01-16

The best live TV streaming services to cut cable in 2025

Around ten years ago, as the price of cable rose to untenable heights, live TV streaming services arrived as the low-cost, contract-free antidote. The services are still blissfully easy to walk away f [...]

Match Score: 67.85

venturebeat

2025-10-16

Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]

Match Score: 66.31

venturebeat

2025-11-20

Tome's founders ditch viral presentation app with 20M users to build AI-native CRM Lightfield

Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by [...]

Match Score: 62.25

Destination

2025-02-28

Engadget Podcast: iPhone 16e review and Amazon's AI-powered Alexa+

The keyword for the iPhone 16e seems to be "compromise." In this episode, Devindra chats with Cherlynn about her iPhone 16e review and try to figure out who this phone is actually for. Also, [...]

Match Score: 60.91

venturebeat

2025-10-01

Hopper's AI agent can book flights and cancel trips without human help

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance i [...]

Match Score: 51.68

Destination

2025-10-22

Private Internet Access VPN review: Both more and less than a budget VPN

I came into this review thinking of Private Internet Access (PIA) as one of the better VPNs. It's in the Kape Technologies portfolio, along with the top-tier ExpressVPN and the generally reliable [...]

Match Score: 49.63

venturebeat

2025-10-09

Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

Match Score: 48.91

Destination

2025-10-10

Chinese regulators are investigating Qualcomm's acquisition of Autotalks

China's antitrust regulator has opened an investigation into Qualcomm's acquisition of Israeli connected-vehicle chip company Autotalks. The State Administration for Market Regulation (SAMR) [...]

Match Score: 47.89

venturebeat

2025-10-13

Salesforce bets on AI 'agents' to fix what it calls a $7 billion problem in enterprise software

As 50,000 attendees descend on Salesforce's Dreamforce conference this week, the enterprise software giant is making its most aggressive bet yet on artificial intelligence agents, positioning its [...]

Match Score: 46.58