A guidance cut from Concentrix dragged the sector down and hardened a fear that automated agents are eroding the business of answering the phone. The fear that artificial intelligence would hollow out the call-centre business has been hanging over the sector for two years, more sentiment than spreadsheet. This week it acquired some numbers. A […]<br /> This story continues at The Next Web [...]
Anthropic on Thursday released Claude Opus 4.6, a major upgrade to its flagship artificial intelligence model that the company says plans more carefully, sustains longer autonomous workflows, and outp [...]
Gong, the revenue intelligence company that has spent a decade turning recorded sales calls into data, today launched what it calls Mission Andromeda — its most ambitious platform release to date, b [...]
The Japanese group plans to mass-produce data-centre battery cells in Kansas by fiscal 2028, redirecting a large slice of its AI infrastructure investment toward storage. The companies that built batt [...]