2025-12-16
Black box AI isn’t enough: Why enterprise consulting is moving to grounded models
Presented by SAP
In an era where anyone can spin up an LLM, the real differentiator isn’t the AI technology itself, but the institutional knowledge it’s grounded in. Internal and partner consultants leading operational transformation can’t risk hallucinated guidance when their recommendations impact integrated processes across supply chain, manufacturing, finance, and other core functions.
"Grounded AI is non-negotiable, because accuracy isn’t optional when we’re doing million-dollar transformation projects within the SAP ecosystem, for example," says Natalie Han, VP and chief product officer, gen AI at SAP Business AI. "Retrieval-augmented generation technology, and the ability to anchor responses in trusted enterprise knowledge, helps ensure accurate [...]
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