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Databricks research shows multi-step agents consistently outperform single-turn RAG when answers span databases and documents

Data teams building AI agents keep running into the same failure mode. Questions that require joining structured data with unstructured content, sales figures alongside customer reviews or citation counts alongside academic papers, break single-turn RAG systems. New research from Databricks puts a number on that failure gap. The company's AI research team tested a multi-step agentic approach against state-of-the-art single-turn RAG baselines across nine enterprise knowledge tasks, reporting gains of 20% or more on Stanford's STaRK benchmark suite and consistent improvement across Databricks' own KARLBench evaluation framework. The results make the case that the performance gap between single-turn RAG and multi-step agents on hybrid data tasks is an architectural problem, no [...]

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