How MassMutual and Mass General Brigham turned AI pilot sprawl into production results
Enterprise AI programs rarely fail because of bad ideas. More often, they get stuck in ungoverned pilot mode and never reach production. At a recent VentureBeat event, technology leaders from MassMutual and Mass General Brigham explained how they avoided that trap — and what the results look like when discipline replaces sprawl.At MassMutual, the results are concrete: 30% developer productivity gains, IT help desk resolution times reduced from 11 minutes to one, and customer service calls cut from 15 minutes to just one or two.“We're always starting with why do we care about this problem?” Sears Merritt, MassMutual’s head of enterprise technology and experience, said at the event. “If we solve the problem, how are we gonna know we solved it? And, how much value is associated [...]
Rating
Innovation
Pricing
Technology
Usability
We have discovered similar tools to what you are looking for. Check out our suggestions for similar AI tools.
The AI governance mirage: Why 72% of enterprises don’t have the control and security they think they do
Decision makers at 72% of organizations claim to have two or more AI platforms that they identify as their "primary" layer, according to a survey of 40 enterprise companies conducted by Vent [...]
VentureBeat launches “Beyond the Pilot” — a new podcast series exploring how enterprise AI gets real
Premiering November 19VentureBeat is proud to announce the launch of its new flagship podcast, Beyond the Pilot: Enterprise AI in Action, premiering November 19 and brought to you by our anchor sponso [...]
In the wake of Claude Code's source code leak, 5 actions enterprise security leaders should take now
Every enterprise running AI coding agents has just lost a layer of defense. On March 31, Anthropic accidentally shipped a 59.8 MB source map file inside version 2.1.88 of its @anthropic-ai/claude-code [...]
From lab to market: Rose Rock Bridge fast-tracks energy innovation in Tulsa
Presented by Tulsa Innovation LabsAs the global energy system evolves, companies are racing to adopt technologies that can deliver real-world solutions, especially in hard-to-abate industries. Oklahom [...]