fastcompany
Agentic AI is the future of customer service. Here’s how you need to prepare for it

The adoption of artificial intelligence should always be in service of your workforce, not in place of it. [...]

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venturebeat
While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months

While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]

Match Score: 68.91

venturebeat
Netomi raises $110 million as Accenture and Adobe bet on AI for customer service

Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]

Match Score: 65.97

venturebeat
Agentic AI security breaches are coming: 7 ways to make sure it's not your firm

AI agents – task-specific models designed to operate autonomously or semi-autonomously given instructions — are being widely implemented across enterprises (up to 79% of all surveyed for a PwC rep [...]

Match Score: 54.28

venturebeat
Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]

Match Score: 52.39

venturebeat
Amazon’s OpenAI gambit signals a new phase in the cloud wars — one where exclusivity no longer applies

Amazon Web Services on Tuesday launched one of the most consequential enterprise AI plays in the company's 20-year history, simultaneously bringing OpenAI's most powerful models to its Bedro [...]

Match Score: 51.50

venturebeat
Is agentic AI ready to reshape Global Business Services?

Presented by EdgeVerveBefore addressing Global Business Services (GBS), let’s take a step back. Can agentic AI, the type of AI able to take goal-driven action, transform not just GBS but any kind of [...]

Match Score: 50.97

venturebeat
Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed

Serval is making Catalyst, its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to decide what should [...]

Match Score: 47.03

venturebeat
Why agentic AI needs a new category of customer data

Presented by TwilioThe customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in bat [...]

Match Score: 43.58

venturebeat
Nvidia's agentic AI stack is the first major platform to ship with security at launch, but governance gaps remain

For the first time on a major AI platform release, security shipped at launch — not bolted on 18 months later. At Nvidia GTC this week, five security vendors announced protection for Nvidia's a [...]

Match Score: 41.87