Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat away at productivity, morale, and profits. Retailers are increasingly turning to AI, specifically conversational AI, to help reverse this damaging trend. Organizations implementing AI signifies a profound shift in how retailers can cultivate sustainable, empowere [...]
Google's Pixel 9a, a candidate to be the "midrange smartphone king," was announced last week but delayed at the last second due to a component problem. Today, we finally know when the handset will arrive: April 10 in North America.<br /> In an update to a Pixel 9a support page (via 9to5Google) on Friday, Google wrote that the phone will arrive on April 10 in the US, Canada and [...]
NIAID's Integrated Research Facility is one of the few federal facilities charged with studying Ebola. Tuesday afternoon, all of its work was put on indefinite pause by Robert F. Kennedy Jr.'s department. [...]
The AI-generated deepfake of a deceased road rage victim gave his own impact statement in court at the sentencing hearing of the defendent, as reported by NBC News. This is likely the first time the technology has been used in this way.<br /> The idea of using an AI version of the victim, Christopher Pelkey, came from his family, according to a Maricopa County Attorney's Office spokespe [...]